Submitting an Issue

This is the official way to report an issue.

Use this page only after you have already checked Common Problems on Testnet.

Before opening an issue, collect:

• your Validator Account ID
• the current node status you see in the Auctions app
• the last command you ran and its output
• recent chainflip-node / chainflip-engine logs

First output your logs to the terminal. Copy the output to the channel below.

journalctl -u "chainflip-*" --since "2 days ago" > /tmp/logs

Then you can very easily copy that log file to your local machine, and include it in your issue description in Discord.

scp -i /path/to/ssh/key root@<YOUR NODE IP>:/tmp/logs $HOME/

For general help, the 🧪︱testnet-discussion channel in the Perseverance Testnet Discord category is a good place to start.

If you have hit a more serious issue or have a formal request, use this:

https://github.com/chainflip-io/support